Accident & Claim
Service Overview
Support shaped around real commercial vehicle work
An accident can interrupt deliveries and create unfamiliar insurance and repair steps. PTM Auto helps customers organize the initial information, understand the repair pathway and coordinate claim-related vehicle assessment and bodywork. Claim approval and coverage remain subject to the insurer's terms and assessment.
What this service covers
Initial accident and claim process guidance
Repair assessment and supporting information coordination
Body and paint repair planning
Progress communication through the repair process
How It Works
A clear path from request to completion
1
Contact PTM Auto with the accident and vehicle details
2
Prepare the available report, policy and supporting records
3
Coordinate assessment, quotation and insurer requirements
4
Proceed with approved repairs and final handover
PTM Network
Service support across three locations
PTM Service Centre @ Selayang
Lot 6015, Batu 7 1/2, Jalan Rawang, Taman Sri Selayang, 68100 Batu Caves, Selangor
Monday-Saturday, 8:30 AM-5:30 PM
PTM Service Centre @ Kota Damansara
12-C, Jalan Teknologi PJU 5, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia
Monday-Saturday, 8:30 AM-5:30 PM
PTM Service Centre @ Puncak Alam
9, Jalan Tiaj 2/5, Taman Industri Alam Jaya, 42300 Puncak Alam, Malaysia
Monday-Saturday, 8:30 AM-5:30 PM
